At rbakee, we believe that gaming should be a source of entertainment — never a source of harm. Our responsible gaming framework gives every player the tools, information, and support they need to stay in control.
Every feature of the rbakee platform has been designed with player safety in mind. These six principles guide how we build, operate, and improve our responsible gaming programme.
All new accounts undergo mandatory identity and age verification before any deposit or wagering activity is permitted. No exceptions are made. rbakee uses document-based KYC checks to confirm that every player is aged 18 or above.
Players can set daily, weekly, or monthly deposit limits on their rbakee account at any time. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the change is applied.
Losing track of time is one of the most common patterns in problem gambling. rbakee allows you to set a maximum session duration. When your limit is reached, you will receive a clear on-screen notification and your session will pause.
If you feel you need a break from gambling, rbakee's self-exclusion tool lets you block access to your account for a chosen period — from 30 days up to permanent exclusion. During exclusion, you will not receive any marketing communications.
In addition to deposit controls, rbakee allows players to set maximum loss thresholds over a defined period. Once your loss limit is reached, wagering is automatically suspended for the remainder of that period — protecting your bankroll.
rbakee's platform continuously monitors wagering patterns for signs of problem gambling behaviour. Where our systems flag a concern, our responsible gaming team will proactively reach out to the affected player to offer support and guidance.
Each tool is accessible directly from your account settings panel. Here is a step-by-step overview of what each tool does and how to activate it.
Navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly cap in Bangladeshi Taka (৳ BDT). The limit applies immediately across all payment methods including bKash, Nagad, Rocket, and Upay.
Go to Account Settings → Responsible Gaming → Session Limits. Enter the maximum number of minutes you wish to spend on the platform per session. A countdown timer will appear on screen during active play to keep you informed.
A time-out is a short-term break of 24 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. You can request a time-out from Account Settings or by contacting our support team directly.
Self-exclusion is a longer-term measure available for periods of 3 months, 6 months, 1 year, or permanently. To self-exclude, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Your account will be suspended within 24 hours.
Problem gambling can affect anyone, regardless of background, income level, or experience. Recognising the early warning signs is the first and most important step toward seeking help.
Spending more money than you can afford to lose, or borrowing money specifically to fund gambling activity.
Chasing losses — continuing to gamble in an attempt to win back money that has already been lost.
Gambling for extended periods, losing track of time, or playing late into the night on a regular basis.
Neglecting family, social, or professional responsibilities because of time or money spent on gambling.
Feeling anxious, irritable, or restless when you are not gambling, or when you try to reduce your gambling activity.
Hiding gambling activity from friends or family, or being dishonest about the amount of time or money spent.
Using gambling as a way to cope with stress, depression, anxiety, loneliness, or other difficult emotions.
Experiencing financial difficulties — unpaid bills, depleted savings, or debt — directly linked to gambling losses.
Making repeated unsuccessful attempts to cut down or stop gambling, despite a genuine intention to do so.
The following sets out our complete approach to player protection — what we do, what we expect from players, and how we handle vulnerable account holders.
rbakee is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh and beyond. Responsible gaming is not an afterthought or a compliance checkbox — it is embedded into the design of every feature we build. We believe that the long-term sustainability of our platform depends on players engaging with us in a healthy, sustainable way over time, not on maximising short-term revenue from vulnerable individuals.
Our responsible gaming programme is reviewed and updated on a regular basis to incorporate best practices from the global online gaming industry, with particular attention to the needs and circumstances of our Bangladeshi player base. We recognise that economic pressures, cultural attitudes toward gambling, and limited access to professional counselling services make responsible gaming education especially important in the Bangladesh market.
Responsible gaming is a two-way relationship. While rbakee provides the tools and support infrastructure, players also have an important role to play in ensuring their own wellbeing:
rbakee takes a proactive approach to identifying and supporting players who may be at risk. Our platform monitors for a range of behavioural indicators associated with problem gambling, including sudden increases in deposit frequency, extended unbroken session durations, rapid escalation in average wager size, and repeated failed withdrawal requests. Where these patterns are detected, our responsible gaming team will contact the player to offer support — this may include a temporary account review, a mandatory cooling-off period, or a recommendation to use our self-exclusion tool.
Players who are undergoing a financial hardship, recovering from addiction, or who have a documented history of problem gambling are strongly encouraged to self-exclude permanently rather than attempting to use the platform in moderation. If you are in this situation, please contact us at [email protected] before attempting to reopen or continue using your account.
The rbakee platform is strictly intended for adults aged 18 and above. We employ the following measures to prevent access by minors:
rbakee ensures that all marketing communications are responsible and compliant with ethical advertising standards. Our marketing materials are never directed at minors and are never designed to appeal to individuals who have self-excluded or opted out of marketing. We do not use language or imagery that glamourises gambling as a path to wealth, nor do we make misleading claims about the likelihood of winning. All promotional materials include a clear 18+ age warning and a responsible gaming reminder.
Players who self-exclude are immediately removed from all marketing lists and will not receive any promotional emails, SMS messages, or in-platform notifications for the duration of their exclusion period.
If you are concerned about your own gambling or someone else's, do not hesitate to reach out. Our responsible gaming team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Our dedicated responsible gaming team can help you set limits, activate a time-out, process a self-exclusion request, or simply talk through your concerns in a confidential, non-judgmental environment. All responsible gaming enquiries are handled with absolute discretion and are kept separate from general account support queries.
rbakee is here to provide world-class entertainment for Bangladeshi players — responsibly. Explore our games, review our FAQ, or log in to manage your account limits today.
18+ Only. Gambling involves financial risk. Please play responsibly. Review our Terms & Conditions and Privacy Policy for full platform rules.